Refund policy
Thank you for shopping with PawStatic. We want you to be happy with your PawStatic Mitt. This Refund Policy explains how returns, refunds and exchanges work.
30-Day Guarantee
If your PawStatic Mitt doesn't earn a permanent spot in your cleaning cupboard, you can request a full refund within 30 days of delivery. Just email us at daz@pawstatic.co.uk with your order number and let us know it isn't working out for you.
Damaged or Faulty Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at daz@pawstatic.co.uk with your order number and a photo of the issue. We'll arrange a replacement or a full refund, whichever you'd prefer.
How to Request a Refund
Email daz@pawstatic.co.uk with:
- Your order number
- The reason for your return or refund request
- A photo, if the item is damaged or faulty
We'll get back to you within 1 business day with next steps.
Refund Processing
Once your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
Late or Missing Refunds
If you haven't received a refund after 10 business days, first check your bank account again, then contact your card company or bank, as it can take some time before a refund is officially posted. If you've done all of this and still have not received your refund, please contact us at daz@pawstatic.co.uk.
Contact Us
If you have any questions about this Refund Policy, please contact us at daz@pawstatic.co.uk